Processing Time

Once you place an order, our team carefully prepares it, including verification, customization (if applicable), quality checks, and packaging. This process typically takes 3-5 business days before your order is ready for shipment.

Shipping Options & Timeframes

We offer the following shipping options within the continental United States:

• Economy Shipping: 8-12 business days ($6.99)
• Express Shipping: 5-8 business days ($29.99)
• Free Shipping: Available on all orders over $99 (uses Economy shipping method)

Please note that:

• Shipping times are estimates and begin AFTER the processing period.
• Delivery times may vary due to weather conditions, carrier delays, or customs processing.
• Tracking information will be provided via email once your order ships.
• Business days are Monday through Friday, excluding federal holidays.

Free Shipping Offer

All orders totaling $99 or more (before tax) automatically qualify for FREE shipping within the continental United States. This free shipping option uses our Economy Shipping method with an estimated delivery time of 8-12 business days (plus processing time).

 

Shipping Carriers

Depending on your location and selected shipping method, we use the following carriers:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL (primarily for international shipments)

We select the most reliable and cost-effective carrier for your order based on your location and package size.

Holiday & Peak Season Shipping

During peak shopping seasons (Black Friday, Christmas, etc.) and holidays, processing and shipping times may be extended by 2-5 additional business days due to high order volume and carrier constraints.

For major U.S. holidays (Thanksgiving, Christmas, New Year's, etc.), please note that:

• No orders are processed or shipped on federal holidays
• Delivery services may be delayed before and after major holidays
• We recommend placing orders at least 2-3 weeks in advance for holiday gifts

We'll notify you of any significant delays via email and provide updated delivery estimates when possible.

Order Tracking

After your order ships, you'll receive a confirmation email with tracking information. You can use this number to monitor your package's journey and check the estimated delivery date through our carrier's website.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. This includes:

• Full street address with house/building number
• Apartment, suite, or unit number (if applicable)
• City, state/province, and postal code
• Country
• Valid phone number for delivery communications

Important: If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping fees to reship the order. These fees will need to be paid before the package can be reshipped.

P.O. Box Delivery

We can ship to P.O. boxes for most smaller items. However, larger products (including but not limited to large area rugs, oversized blankets, and certain home decor items) require delivery to a physical street address. If you're uncertain whether your item can be shipped to a P.O. box, please contact our customer service team before placing your order.

Shipping Policies

• Single Destination Only: We can only ship each order to one address. For multiple destinations, please place separate orders.
• Address Changes: For address changes, contact us at cs@railspirit.com within 24 hours of placing your order.
• Delivery Attempts: Most carriers will make multiple delivery attempts and may leave a notice for packages requiring signatures.
• Undeliverable Packages: Packages that cannot be delivered and are returned to us will require additional shipping charges for redelivery.