FAQs

Shipping costs vary depending on your location and the shipping method selected. We work with global partners to offer you the best rates possible.

United States:

Economy Shipping: $6.99 | 8-12 business days after production

Express Shipping: $29.99 | 5-8 business days after production

International:

Economy Shipping: $6.99 | 10-20 business days after production

Free Shipping:

We offer free economy shipping on orders $99+

To see the exact shipping fee for your order, simply enter your address at checkout—our system will automatically calculate the cost for you.

Our products are custom-made just for you! Here's what to expect:

Production Time: 3-5 business days (excluding weekends and holidays)

Shipping Time:

US Economy: 8-12 business days

US Express: 5-8 business days

International: 10-20 business days

Once your order is ready, we'll send you a confirmation email with tracking details.

Total Delivery Time = Production Time + Shipping Time

Your order is shipped directly from our partners via reputable carriers like USPS. If your package doesn't arrive right away, don't worry—it's on its way! Feel free to email us at cs@railspirit.com for tracking updates.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package and check the estimated delivery date. If you do not receive tracking details within the expected processing time, please contact our support team for assistance.

We accept a wide range of payment options for your convenience:

- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club International

- Digital Payments: PayPal

All transactions are secure and encrypted for your protection.

Just after your order has been successfully placed.

Within 24 hours after placing an order, you can modify the shipping address, customized name, phone number or email address, etc. simply by sending your request via mail: cs@railspirit.com

Cancellation requests must be submitted within 24 hours of placing your order. To submit a modification or cancellation request, please Email us at cs@railspirit.com with your order number and detailed request.

Contact our support team at cs@railspirit.com with the following information:
- Subject line: "Refund or Replacement Request"
- Order number
- Description of the issue
- Clear photos or videos showing the problem
- Your preference for refund or replacement

For more details, please visit our Refund Policy (Here)

Contact our support team at cs@railspirit.com or fill out the contact form (HERE) —we’ll get back to you as soon as possible!