Cancellation and Modification Policy

Order Modifications

At RailSpirit, we understand that circumstances may change after you place an order. You can request modifications to your order, including:

Shipping address updates
Product customization changes
Size or color adjustments
Quantity modifications

Important: All modification requests must be submitted within 24 hours after placing your order. After this window, your order enters our production process and cannot be modified.

Order Cancellations

If you need to cancel your order:

Cancellation requests must be submitted within 24 hours of placing your order.
Once your order enters production (after 24 hours), it cannot be canceled.
For orders canceled within the 24-hour window, you will receive a full refund to your original payment method.
Refunds for canceled orders are typically process within 5-7 business days, though your financial institution may require additional time.

How to Request Changes or Cancellations

To submit a modification or cancellation request, please:

Email us at cs@railspirit.com with your order number and detailed request
Fill out our contact form
Include "ORDER MODIFICATION" or "ORDER CANCELLATION" in the subject line
Provide your full order details, including order number and specific changes

Processing Timeframe

We process all modification and cancellation requests within 1-2 business days. You will receive a confirmation email once your request has been processed. If you don't receive confirmation within 2 business days, please contact our support team.

Special Circumstances

While we strictly adhere to our 24-hour policy, we understand that exceptional situations may arise. If you need to request changes after the 24-hour window due to extraordinary circumstances, please contact our customer support team. While we cannot guarantee accommodation, we will review each situation individually.